Using your leadership skills to collaborate with and influence others can be an effective way of improving
outcomes. As a front line worker your leadership will often be seen in how you work in partnership with people
who use your service, as well as colleagues from your own organisation and other agencies or sectors.
Influencing the thinking, practice and decision making of others may involve:
Building positive working relationships and networks based on transparency and integrity
Identifying and working towards a shared purpose or goals
Understanding how diverse views can lead to creative solutions for better outcomes
Using evidence, information and research to influence others, including those who have authority over you.
Personal SkillsA number of resources for personal skills development are hosted on Good Practice for leaders and
managers including negotiation and influencing. Registration or an Athens username is needed – but if you
work in Social Services and don’t already have one, you can request one from Social Services Knowledge
2015 Frontline Worker and Citizen Leadership Research ReportAn action research
project commissioned by the Scottish Social Services Council (SSSC) and carried out by an inclusive team
of researchers from Diversity Matters, exploring the changing dynamic of frontline and citizen leadership,
and what this means for skills development, the workforce and for organisations.
Robert Robertson: early years practitioner This story was recorded live at a Scottish Social Services Council leadership event in September 2017.
Robert Robertson, an early years practitioner at Springvale Early Years Centre talks about his leadership
capabilities and his experience of collaborating and influencing in his work. He speaks about influencing
others through ‘risky’ outdoor play at the service and about empowering children as ‘little leaders of
Mary-anne Gemmell: childminder This story was recorded live at a Scottish Social Services Council leadership event in September 2017.
Mary-anne Gemmell talks about how she is a leader within her service. She goes on to highlight how she works
alongside other professionals to ensure she provides the best service she can for the children in her
Supporting improvement leaders in Scotland’s social services
"I think we are going to have to work together, going forward in the current climate. It’s
going to have to be about collaboration. And it’s going to be about setting old suspicions aside and working
together going forward."
University of Stirling et al. (2010) Leading Together, Dundee, SSSC