On the coaching resources page you will find resources and tools to help you understand coaching and
how it can support workforce learning and development. Social service organisations across Scotland
are increasingly using coaching as one means of supporting professional learning and development,
particularly for leadership and management development.
Coaching is a time-limited process during which the coach supports clients to achieve greater
self-awareness, improved self-management skills and increased self-efficacy, so that they develop
their own goals and solutions.
At the heart of coaching is the belief that people already have the answers they need within
themselves, and what they need is to be enabled, through the coaching relationship, to find their
solutions, and use their skills.
A coach is someone who, through specific training and education, has developed skills to enable
others to develop their potential. They may be a colleague or someone external.
Generally agreed characteristics of coaching:
- is essentially non directive
- focuses on improving performance and developing skills
- related activities have both personal and organisational goals
- assumes the individual is well and doesn’t require clinical intervention
- provides feedback on strengths and areas for development
- is a skilled activity which should be delivered by trained people.
Where do I start?
- Use the resources below to help you think about how to take coaching forward in your workplace.
- Explore our growing number of good practice examples from within social services. Use the ‘are
we ready to coach’ tool below.
Who should I contact?
The Scottish Coaching and
Mentoring Collaborative is part of Workforce Scotland, which is a collaborative initiative
to develop and support the workforce across public service organisations in Scotland
The Scottish Coaching and Mentoring Collaborative is a collaborative partnership providing in-house
trained coaches and mentors to work across public service organisations. They support clients from
first line managers to those in senior leadership and management roles across Scottish Public
Coaching Web Resources
SSSC Coaching Learning Resource
The Scottish Social Services Council, with Brigid Russell, has produced a learning resource
to support individuals
and organisations who are interested in developing a coaching approach. It provides guidance
why an informal or more formal approach might be helpful, what is involved and how to
Download the full Coaching Learning Resource or click on the sections below.
- Are We Ready to Coach?
- The European Mentoring and Coaching
The European Mentoring and Coaching Council (EMCC) exists to develop, promote and set the
expectation of best practice in mentoring and coaching across Europe and beyond. EMCC is a
recognised brand in mentoring and regulates and accredits mentors and mentoring
- Chartered Institute of Personnel and Development
The Chartered Institute of Personnel and Development have produced a range of free and
easily accessible resources to support a range of coaching and mentoring approaches.
- Association for Coaching
The Association for Coaching is an independent non-profit organisation with the goal to
promote best practice, raise awareness and standards across the coaching industry, while
providing value added benefits to its members – whether they are professional coaches or
organisations involved in coaching.
- International Coach Federation
International Coach Federation (ICF) is the largest worldwide resource for professional
coaches and the source for those who are seeking a coach. It is a non-profit organisation
formed by individual members - professionals who practice coaching, including executive
coaches, leadership coaches, life coaches and many more, from around the world.
- The Coaching and
An independent website, providing information about the latest developments in coaching
- Social Services Knowledge Scotland
The Social Services Knowledge Scotland (SSKS) website provides a range of coaching
resources including access to industry journals, articles, tools and techniques.
- Coaching and consolidating the practice of Newly Qualified Social Workers: A
Brief Literature Review
This report was commissioned to support South Lanarkshire Social Work Resources Learning
and Development Team develop a programme of induction that would facilitate the professional
development and consolidation of good practice in newly qualified social workers.