You have an important role to play in creating an organisational culture which empowers staff and people who use your service to use and develop their leadership capability. As a manager, one of the key challenges is to maintain accountability while encouraging others to take risks and show autonomy.
Empowering people may involve:
- Supporting professional autonomy and leadership from staff and people using the service
- Empowering people to be innovative, and to take appropriate risks
- Valuing the contributions of people who use your service, carers, staff and the community.
- SCIE Guide 20: Participation - finding out what difference it makes This guide is written for any individual, group or organisation wishing to find out whether service user and carer participation is making a difference.
- In this together: Building Knowledge about co-production Developed by the New Economic Foundation. This report defines co-production and sets out examples of relevant practice to show the potentially transformative impact of co-production on all public services. Suggests that the co-production approach can change the way services are developed, delivered and change the way professionals work.
- The Challenge of Co-production Developed by NESTA. This Discussion Paper looks at how equal partnerships between professionals and the public are crucial to improving public services.
- Principles and standards of citizen leadership Guide outlining the principles of citizen leadership.
- Effectively engaging with seldom heard groups
- Operational management Provides an understanding of operational management theory and the processes involved, for first line managers especially.
- Groups and teamwork Very good material that explains the links between groups, teams, project management, and leadership, and provides a lot of theoretical discussion of these. Useful for first line managers particularly.
- Managing People A number of resources for Managing People are hosted on Good Practice for leaders and managers . Topics covered include delegation, empowerment and giving and receiving feedback. Registration or an Athens username is needed – but if you work in Social Services and don’t already have one, you can request one from Social Services Knowledge Scotland (SSKS).
- Supervision: Now or Never. Reclaiming Reflective Supervision in Social Work Interesting article on supervision, what works, and the challenges.
What Others Say
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James McKillop - Scottish Dementia Working Group
"It is the person closest to the person receiving the service who needs to be the best leader... Because as they provide the service… these are the people that need to be able to make decisions."
University of Stirling et al. (2010) Leading Together, Dundee, SSSC