"If you always do what you’ve always done, you’ll always get what you always got." (Mark Twain)
What could be done differently / more creatively in your service to improve outcomes?
You may have your own ideas about innovations, but as a manager you should also be encouraging people who use your service, your staff and colleagues to think differently or try out new approaches. You'll need to be supportive of appropriate risk taking, and able to work creatively across organisational boundaries in the best interests of the person using your service. Focusing on desired outcomes, rather than prescribing how these should be achieved, may help you drive continuous improvement.
Promoting creativity and innovation may involve:
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"If you follow the line that the greatest innovation and creativity is needed at the greatest times of change, then we are in that position at the moment. So there is more need… for that now than there has been in decades because of the climate that we are currently in."
University of Stirling et al. (2010) Leading Together, Dundee, SSSC